CUSTOMER CARE

Returns Policy

At Modern Ritual, we want every order to arrive beautifully and correctly. If something is wrong with your order, our customer care team is here to help.

This page outlines our returns process for damaged, faulty, incorrect, or eligible return requests.

CHANGE OF MIND

Due to the personal care nature of our products, we are unable to accept returns or exchanges for change of mind, incorrect product selection, or unwanted purchases once an order has been opened or used.

DAMAGED OR FAULTY ITEMS

If your item arrives damaged, faulty, or defective, please contact us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label.

INCORRECT ORDERS

If you receive the wrong item, please contact us within 7 days of delivery. We will review your order and arrange a suitable resolution where applicable.

ELIGIBILITY

To be eligible for an approved return, items must be unused, unopened, in original packaging, and accompanied by proof of purchase unless the item is faulty or incorrect.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the return is due to an error on our behalf or a confirmed faulty item. We recommend using tracked shipping.

REFUNDS

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be processed back to the original payment method.

ORDER CANCELLATIONS

Orders can only be cancelled before dispatch. Once your order has been processed or shipped, we are unable to cancel it.

SALE ITEMS

Sale, promotional, or discounted items may be final sale unless faulty, damaged, or otherwise required by applicable consumer law.

Start a Return Request

Please email us with your order number, reason for return, and any relevant photos.

support@themodernritualco.com