SECOND NATURE SUPPORT

Frequently Asked
Questions.

Everything you need to know about Restore, your order and making lash and brow care second nature.

FAQ
01

Restore

What is Restore?

Restore is Second Nature’s first release: a 3 mL lash and brow serum powered by a four-peptide complex, sodium hyaluronate, biotin, panthenol and botanical extracts. It is designed to condition and support fuller, longer-looking lashes and brows.

Is Restore prostaglandin-free?

Yes. Restore is formulated without prostaglandins or prostaglandin analogues. Instead, it uses a four-peptide complex supported by hydrating and conditioning ingredients.

How do I use Restore?

Apply a small amount once daily to clean, dry skin along the upper lash line and through the brows. Avoid applying directly into the eye or lower waterline, and allow the serum to dry before continuing with skincare or makeup.

When should I expect results?

Consistent daily use is important. Everyone’s natural lash and brow cycle is different, so the timing and appearance of results will vary. We recommend taking a clear photograph before beginning so you can track subtle changes over time.

Can Restore be used on both lashes and brows?

Yes. Restore was created as one simple daily serum for both the upper lash line and areas of the brows you would like to condition and care for.

Is Restore vegan friendly?

Yes. Restore is vegan friendly and formulated without prostaglandins or prostaglandin analogues.

What if I have sensitive eyes?

Individual sensitivities can vary, and no cosmetic formula is irritation-proof. We recommend patch testing before use. Discontinue use if irritation or discomfort occurs and seek professional advice if symptoms continue.

Can I use Restore with lash extensions or a lash lift?

Follow the aftercare period provided by your lash technician before introducing any serum. Extension adhesives and treatments differ, so we recommend confirming compatibility with your technician first.

Can I use Restore while pregnant or breastfeeding?

If you are pregnant, breastfeeding or receiving medical treatment, speak with your healthcare professional before introducing a new cosmetic product. You can view the full ingredient information on our Formula page.

02

Orders

How much is Restore?

Restore is $65 NZD for a 3 mL lash and brow serum. Prices displayed in other currencies may vary according to the exchange rate shown at checkout.

How much is shipping?

Available shipping methods and rates are displayed at checkout. New Zealand orders over $100 NZD qualify for free shipping.

Can I change or cancel my order?

Contact us as soon as possible at hello@secondnaturebeauty.co.nz . We will do our best to help, but changes cannot be guaranteed once an order has begun processing.

What is your returns policy?

Please visit our Returns page for eligibility, timeframes and instructions. If your order arrives damaged or incorrect, contact us with your order number and clear photographs so we can assist.

STILL NEED HELP?

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Send your question to our customer care team and we’ll get back to you as soon as possible. CONTACT SECOND NATURE